Or Akiva,North Industrial Zone,
Hadas 4 st., building "Mivney Taasia", 
Israel 3060000
Contact information:
Israel: +972-544470894

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All ERG Custom Guitars are warranted to be free from defects in materials and workmanship. This warranty applies only to the original purchaser of the instrument, for a period of 3 years from the date of purchase. All warranty repairs must be performed by ERG Custom guitars. This warranty does not cover repairs necessitated by normal wear and tear, misuse, neglect, accidental damage, cracking of wood or finish that result from changes in temperature or humidity. Bridges, pickups and tuning machines are not covered by this warranty. Any physical modification of the instrument not performed by ERG will void this warranty. 



When ordering an ERG Custom guitar, a 100% deposit of the total price is required, at the same time you'll get an estimated date of completion - usually 30-60 work days).
You will be allowed to check your instrument for 7 days after you receive it, on a trial basis. If within that time you are not satisfied with the result, you may contact us to arrange the returning for a 100% refund of the total price, but you will be charged for the shipping costs only.